FAQ and Refund Policy
FREQUENTLY ASKED QUESTIONS
When do you roast and ship?
Boon Coffee Roasters (BCR) roasts, bags, and ships coffee purchased through the web store on Monday, Tuesday, and Thursday with a 7AM CST cut-off time.
Here's a cheat sheet: If you order coffee after 7:01AM CST on Thursday and before 7AM CST Monday, you will be pushed to Monday's production day and we guarantee it ships by end of day Tuesday (usually it will ship Monday, but sometimes the volume is large enough that a few get pushed to the next day). If you order coffee between 7:01AM CST Monday and 7AM CST Tuesday, you will be part of Tuesday's production day and shipped out Tuesday. If you order coffee between 7:01AM CST Tuesday and 7AM CST Thursday, you will be on Thursday's production schedule. Easy peasy, right?
If you have specific shipping requests or concerns, please e-mail us and we'll try to accommodate!
Where is my coffee? Did it get lost? Did my mail person eat it?
A delayed, missing, lost, or stolen package is a frustrating situation -- believe it or not, we do get it! We also order things from the World Wide Web from time to time and it doesn't always work perfectly. Let's start at the beginning...
If your package has been shipped (see above question for the when/why/how that happens), you will have received a tracking number.
First thing is first, please check the tracking number!
If the USPS tracking number shows that your package has been delivered, but you don't see it on your doorstep, in your mailbox, at your front desk/reception, under your neighbors' planter box, etc., please call your local post office right away. Often your post office keeps it, waiting to be claimed. They will provide you the low down or status update. If nobody claims the package, the coffee sits at the USPS warehouse and we don't hear about it until the mangled package is returned to us a month later.
Once the coffee is picked up by one of our shipping partners, Boon Coffee Roasters does not assume responsibility for any damage that happens during shipment, or any loss of package during its travels to you. Any claims or attempts for refunds can be made directly with the shipping company.
We do our best to be timely with getting online orders roasted, bagged, and out the door! When the package has left our facility, it is out of our hands.
Is my package insured?
All packages are insured within the United States through USPS, but USPS does NOT insure perishable items like coffee. As long as it shows up (even if it takes a month) we cannot reimburse you. If your coffee is damaged upon arrival, let us know and we can ship you a new bag, no problem!
What are the shipping details?
For the time being, we can only offer shipping within the United States through our website. If you live abroad and are interested in purchasing Boon Coffee Roasters coffee, fear not! We can ship abroad, just send us an email and we'll work out the details.
BCR uses "dynamic shipping". This means that USPS/UPS create rates for us, and that's it. We don't make or lose any money off shipping!
How is the coffee packaged?
We package our coffee in 12oz heat-sealed bags that feature a one-way gas valve. We package and ship only whole bean coffee. We will be expanding our coffee bag size offerings over the coming months to include 2lb and 5lb bag offerings as we better understand your needs. So keep checking in!
You have a nonprofit partnership?
Sustainability is our goal with farmers. On the sustainability front, a portion of the revenue for each 12oz bag sold goes to support our nonprofit partners, The Boon Project – Agriculture with a Purpose. TBP works directly with under-resourced and impoverished farmers in developing nations to change the mindset, connect, educate on Good Agriculture Practices (GAP), equip, implement risk/oversight practices, improve quality, scale, diversify and help have a voice on the local and global markets.
BCR customers specifically support coffee farmers in the origins in which the nonprofit TBP is actively standing up coffee program infrastructure and sustainability practices. As we help improve the quality of coffee these farmers grow, we will work to set up direct trade relationships with them, buying their harvested and processed coffee at a better price. So by purchasing from BCR you are helping to improve communities in poverty and hundreds of thousands of lives.
So just a little more insight, we not only work with coffee farmers, but we have multiple agriculture projects underway:
- Coffee Quality Training, Barista, Cafe Start-ups
- Mushroom, Pepper and Citrus women's empowerment program
- Youth Engagement
- Hemp Farming and Hemp-Byproduct skills development to create more income opportunities, small businesses and jobs
- Cacao, Vanilla, Passion Fruit and so much more
Stay tuned for more "boon" products or head over to our nonprofit website to learn more.
Can I exchange/return my coffee?
Coffee is a perishable product, and Boon Coffee Roasters cannot re-sell any returned coffee. That being said, we stand by the quality of our product, and if you are dissatisfied, please send us an email. As a general principle, we do ask that you ship back any unused coffee, at your expense, to receive a refund of the purchase.
For non-coffee items, we take them on a case-by-case basis. We are committed to making it right for you, but we'll have a conversation with you about how we can do that.
Does Boon Coffee Roasters ship internationally?
At the moment, we do not ship coffee internationally. Not only is it quite expensive (for you), but, in more instances than we'd like to count, we've had packages returned to us, which then leaves you without coffee, and us sitting on coffee. As we work within our communities to teach them and you as well, help them to stand up coffee roasteries and cafes, we will begin to offer shipping of our farmers/communities coffee brands direct from origin.
That being said, if you would like to pursue getting some tasty coffee or have an interesting opportunity to run by us, we are happy to chat. Feel free to send an e-mail at firstname.lastname@example.org or message us through one of our social media accounts.
Contact and Questions/Comments/Concerns
Please email us at email@example.com for any questions or concerns regarding our coffee, company, and website.