FREQUENTLY ASKED QUESTIONS
When do you roast and ship?
Boon Coffee Roasters (BCR) roasts, bags, and ships coffee purchased through the web store on Monday, Tuesday, and Thursday with a 7AM CST cut-off time.
Here's a cheat sheet: If you order coffee after 7:01AM CST on Thursday and before 7AM CST Monday, you will be pushed to Monday's production day and we guarantee it ships by end of day Tuesday (usually it will ship Monday, but sometimes the volume is large enough that a few get pushed to the next day). If you order coffee between 7:01AM CST Monday and 7AM CST Tuesday, you will be part of Tuesday's production day and shipped out Tuesday. If you order coffee between 7:01AM CST Tuesday and 7AM CST Thursday, you will be on Thursday's production schedule. Easy peasy, right?
If you have specific shipping requests or concerns, please e-mail us and we'll try to accommodate!
Where is my coffee? Did it get lost? Did my mail person eat it?
A delayed, missing, lost, or stolen package is a frustrating situation -- believe it or not, we do get it! We also order things from the World Wide Web from time to time and it doesn't always work perfectly. Let's start at the beginning...
If your package has been shipped (see above question for the when/why/how that happens), you will have received a tracking number.
First thing is first, please check the tracking number!
If the USPS tracking number shows that your package has been delivered, but you don't see it on your doorstep, in your mailbox, at your front desk/reception, under your neighbors' planter box, etc., please call your local post office right away. Often your post office keeps it, waiting to be claimed. They will provide you the low down or status update. If nobody claims the package, the coffee sits at the USPS warehouse and we don't hear about it until the mangled package is returned to us a month later.
Once the coffee is picked up by one of our shipping partners, Boon Coffee Roasters does not assume responsibility for any damage that happens during shipment, or any loss of package during its travels to you. Any claims or attempts for refunds can be made directly with the shipping company.
We do our best to be timely with getting online orders roasted, bagged, and out the door! When the package has left our facility, it is out of our hands.
Is my package insured?
All packages are insured within the United States through USPS, but USPS does NOT insure perishable items like coffee. As long as it shows up (even if it takes a month) we cannot reimburse you. If your coffee is damaged upon arrival, let us know and we can ship you a new bag, no problem!
What are the shipping details?
For the time being, we can only offer shipping within the United States through our website. If you live abroad and are interested in purchasing Boon Coffee Roasters coffee, fear not! We can ship abroad, just send us an email and we'll work out the details.
BCR uses "dynamic shipping". This means that USPS/UPS create rates for us, and that's it. We don't make or lose any money off shipping!
How is the coffee packaged?
We package our coffee in 12oz heat-sealed bags that feature a one-way gas valve. We package and ship only whole bean coffee. We will be expanding our coffee bag size offerings over the coming months to include 2lb and 5lb bag offerings as we better understand your needs. So keep checking in!
Does Boon Coffee Roasters ship internationally?
At the moment, we do not ship coffee internationally. Not only is it quite expensive (for you), but, in more instances than we'd like to count, we've had packages returned to us, which then leaves you without coffee, and us sitting on coffee. As we work within our communities to teach them and you as well, help them to stand up coffee roasteries and cafes, we will begin to offer shipping of our farmers/communities coffee brands direct from origin.
That being said, if you would like to pursue getting some tasty coffee or have an interesting opportunity to run by us, we are happy to chat. Feel free to send an e-mail at email@example.com or message us through one of our social media accounts.
Contact and Questions/Comments/Concerns
Please email us at firstname.lastname@example.org for any questions or concerns regarding our coffee, company, and website.